Installation

Simply install the app from the Zendesk Marketplace. You will be able to access the app immediately.

Note: we recommend that you do not add any role or group restrictions as this could block the 'Stop Impersonating' function

Using the app

1. Once installed, you can access the app by clicking on the eye icon in the app sidebar

2. Filter your agents list and then click impersonate, review the pop-up prompt and click open

3. In the new tab, click the assume buttonhis will refresh all active Zendesk tabs and reload them as the user would see

You can now use Zendesk as if you are logged in as that user.